In a stunning reversal, Gov. Daniels announced last week that Indiana's attempt to privatize state welfare services through a contract with IBM has failed and IBM's contract is being terminated. IBM tried to automate welfare services by eliminating face-to-face contact and substituting phone answering machines that kept needy people on hold in a way that Franz Kafka might have appreciated. Face-to-face contact and team-based management is being reinstated in what is being called "the modernized system." A choice of words another author, George Orwell, would have relished.